Workflows fail at the edges and that's where the risk lives
Critical workflows involve approvals, exceptions, and compliance. Reliability means predictable execution, intentional error handling, and human control where judgment is required.
Where reliability matters most
Reliability matters most when workflows involve:
Money movement and approvals
Access provisioning and security-sensitive changes
Compliance and auditability
Executive and board reporting
Customer-facing SLAs
What "reliable" actually means
Predictable execution
The same inputs produce the same outcomes, and branching logic is explicit.
Governed exceptions
Exceptions are expected and handled intentionally, with retries and escalations designed rather than improvised.
Human accountability
Approvals and reviews are built into the workflow, and decision ownership is clear.
Auditability
A trace exists of what happened, when, and why
Why many automation approaches break
Failures often happen because:
- workflows are automated before the logic is clarified
- exceptions are ignored until they create incidents
- approvals live outside the system (email/chat)
- AI is introduced without boundaries
How RoboHen supports reliability
RoboHen supports reliability through:
- logic-first workflow definitions
- human-in-the-loop steps for approvals and reviews
- audit logging and traceability
- an execution model designed for predictable behavior