Keep Humans in Control of the Work That Matters
Human-in-the-loop controls built directly into workflows. Sensitive decisions stay under human oversight while automation handles the rest.
Not all work should be automated end to end
Critical workflows often involve:
- financial approvals
- policy interpretation
- exception handling
- compliance reviews
- judgment calls that cannot be delegated to software
- accountability that must remain with a person
RoboHen treats humans as essential to reliable workflows.
Human oversight as a first-class concept
Human participation is modeled through Person Steps directly inside workflows:
- oversight is intentional
- responsibilities are clear
- decisions are traceable
- automation never oversteps its boundaries
This ensures human judgment remains central to sensitive workflows.
Clear, structured human actions inside workflows
Person Steps represent actions that must be performed by a human. Common examples include:
- approvals
- reviews
- validations
- exception resolution
- compliance confirmations
Person Steps are defined using the same clear logic as all other workflow steps. This removes ambiguity and ensures consistent behavior across teams.
Control without bottlenecks
RoboHen supports structured approval flows that are role-based, time-bound, visible to stakeholders, and auditable. This allows teams to:
- route exceptions intentionally
- escalate when needed
- prevent silent failures
- maintain momentum without losing control
Exception handling is treated as part of the workflow, not an emergency workaround.
Every human decision is recorded
Human-in-the-loop steps are fully traceable. For each decision, RoboHen records who acted, when the action occurred, what data was reviewed, what decision was made, and what happened next. This supports:
- audits
- compliance reviews
- internal controls
- post-incident analysis
Accountability is preserved without adding administrative overhead.
AI assists, humans decide
RoboHen uses AI where it provides clear value, such as reading and extracting information, summarizing data, and preparing recommendations. AI never replaces human judgment in sensitive steps. Instead:
- AI prepares context
- humans review and decide
- workflows proceed based on explicit outcomes
This balance prevents unpredictable behavior while still delivering efficiency.
Where human-in-the-loop matters most
Human-in-the-loop controls are especially important for:
- finance approvals and policy exceptions
- purchase order and spend controls
- HR onboarding and offboarding
- access provisioning and removal
- compliance and regulatory workflows
- portfolio-wide oversight in PE environments
These workflows require reliability and trust, not blind automation.
Part of a complete reliability system
Human-in-the-loop capabilities work seamlessly with:
- the workflow builder for clear logic
- the execution engine for predictable runtime behavior
- observability and audit logging
- collaboration through workspaces and notifications
This ensures human oversight scales with automation instead of slowing it down.